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Black Diamond Solutions Ltd

 

Black Diamond Solutions Ltd offer a variety of I.T. consultancy services tailored to meet our clients needs. We are a software solutions provider offering a range of solutions to fit your needs.

Microsoft Office Solutions

Our Microsoft Office solutions are designed to make the most of your existing investment.  Why invest heavily in extra hardware and bespoke software when your existing software might well do the job?

Maximise the potential of the software you already have by automating tasks such as printing out customer invoices and generating automatic emails to clients.  If you have time consuming manual tasks involving forms and filing systems, then they are likely contenders for automation.

Our Microsoft Office services include:

  • Analysis and troubleshooting for your existing Microsoft Office solutions and documents, for example Excel spreadsheets
  • Maintenance and further development of your current solutions
  • Automating repetitive tasks such as reports, letters, and invoices
  • Database development to your specification
  • Report development using Access, Excel or Crystal Reports
  • Email integration
  • Add-ins for all Microsoft Office products, to meet your requirements
  • Upgrades of Office solutions and documents to newer versions of Office
  • Training for your staff

We aim to provide you with a solution that is easy to use, and can be maintained by your staff.  To achieve this we can offer on site one-to-one or group tuition to your staff to enable them to use and maintain your Microsoft Office based systems.

For one off troubleshooting of your Office documents we offer the following service:

  • On-site call out and resolution of problems
    This service is charged at an hourly rate, and depending on your location a call out fee may be payable.  We aim to have issues identified as quickly as possible.  Once the problem has been identified, if it cannot be fixed within the business day, and/or represents a significant development or rewrite, we will discuss this with you and provide you with an estimate to complete.
  • Support by email
    You may send us a document via email for a free initial assessment, following which we will provide you with an estimate for resolving the issue.

For more substantial Microsoft Office solutions the process is the same as for Bespoke Software Development (see below).

Bespoke Systems Development


Where you have a specific requirement for a bespoke system we can provide a one-stop solution from initial business case and design, through development and implementation and ultimately support.

In delivering this service for you we can provide:

  • Project Management
  • Business Analysis
  • R&D
  • Solution Development
  • Testing
  • Documentation
  • Training
  • Support

For bespoke projects our initial consultation with you is free of charge.  During this meeting we aim to establish your requirements, and determine which approach will offer you the best value.  Following the consultation we will provide you with a written record of the meeting, including an initial estimate, and if you decide to go ahead we will prepare a contract and schedule of delivery for your agreement.

Whichever service you choose we will work with you to fully assess your requirement, and determine how best to achieve it.

Our key aim is to give you return on investment as quickly as possible.

If you would like to know more about our service, or have a specific project in mind, please contact us through the ‘Contact Us’ page and a representative will get back to you.